Real support, straight from the manufacturer

Do you have a sudden technical issue with a label printer, ID card printer, barcode or RFID-reader?
Call us and get a solution. We are here to support you.

Real support

We understand how important label printers, card printers, barcode readers and RFID readers can be. We appreciate the vital role they play in enabling track and trace capabilities, quality control, fraud prevention, enhanced safety, and operational efficiency. That is why we will deliver a solution to any technical issue, as fast as possible.

No matter which label printer you are using: give us a call. Our technical experts will solve challenges you might face with label printers from any brand.

Easy to reach, anywhere

If you have a problem with a label printer, ID card printer, barcode reader or RFID reader, just call Brady. Our highly experienced Technical Solution Centre Engineers are standby to solve your issue. Via phone, via email, or in person at your premises.

Multiple levels of label printer support

You have a technical label printer issue, but not sure if it is covered by your Brady Service Contract? Reach out anyway to get a solution from our experts. We’ll sort the details in full transparency.

We deliver multiple levels of label printer support, tailored to the needs of your workplace. If fast response times and troubleshooting are what you need, that’s what we will deliver. If you want to include professional label printer installation and programming, training, preventive maintenance, loaner printers or even standby loaners at your premises, that’s what we will enable. Give us a call, tell us about your needs, and we will suggest an ideal service level.

All our service levels are offered in full transparency, complete with intervention time, repair time, and cost. You will be able to calculate the total cost of ownership before you decide.

Complete solution support

Our team’s dedicated support professionals can analyse and solve any RFID and barcode reading challenge you might encounter, including software integration, API and other automated identification and data capture challenges.

In addition, the team can quickly analyse and solve RFID antenna functionality, either at your premises or via remote API-intervention.

Better with Brady

We design, manufacture and offer excellent label printers, ID card printers, barcode readers, RFID readers, labels and identification solutions. We are proud of what we make, we stand by our products. And just like our labels, we stick with our customers.

Our experienced support professionals know every component of your Brady printers, barcode readers and RFID readers. They will solve your issue, no matter how unique it might be. Because that is what happens when you have direct manufacturer support.

Get a solution

Even without a contract reach out and get a solution.

+44 333 333 1111

Other locations

tseurope@bradycorp.com

Review service levels

Which technical service level do you need? Check out all options, or contact us with a specific challenge.

	Maintenance	Lite	Standard	Ultra
Priority Support Access	Yes	Yes	Yes	Yes
Business days to solution	5	5	2	2
Printer shipping cost / Call out charges	Included	Included	Included	Included
Installation & training	No	No	No	Yes
Yearly preventive maintenance	Brady (IN) or customer site (OUT)*	Brady (IN) or customer site (OUT)*	Brady (IN) or customer site (OUT)*	Customer site, with refresh training on site upon request
Wear & Tear parts**	Yes	Yes	Yes	Yes
Spare parts (excl. Print Head)	No	Yes	Yes	Yes
Print Head when used with Brady label materials	No	No	Yes	Yes
Working hours included	1	2	All	All
Replacement loaner printer included	No	No	Shipped on request	Accessible at your premises
Supported printers	Brady /Non-Brady***	Brady	Brady	Brady

*Most Service Contracts include a Brady or customer’s site option, in which printers are either shipped to our specialists, or our specialists visit you on-site to service printers at your premises.
**For older Brady printer models that have been replaced with a newer version, we will check if wear & tear parts can be made available.
***We offer Maintenance Service Contracts for non-Brady printers with priority access to our specialists and a preventive maintenance on request. We agree with you on the number of spare parts to source at the start of the contract to avoid spare part availability issues.
See our Terms and Conditions for Machine Repair & Warranty Repair here.

Check out all service contracts

Barcode configuration tools

Need to reconfigure your Brady or Code barcode readers quickly and regularly? Use our practical tool!

Easy configuration

Brochure

We deliver complete solutions and complete support, tailored to the needs of your workplace.

Download the brochure

Drivers & firmware

Do you have the latest Brady printer drivers and firmware installed?
Update your devices for optimal performance.

Update devices

Free warranty

All Brady printers are offered with a free, standard 1 year warranty. Find out if it covers your needs

Standard warranty