Brady offers complete technical support, either by phone or at your premises, to solve any label printing challenges you may face.
Available technical services include troubleshooting, printer repairs, on-site printer installation and user training.
+44 333 333 1111
Printer setup
While printing a label is easy with any Brady label printer, discovering and experiencing all of the printer’s features and capabilities can take some time. Brady offers 3 services to help you get started:
- Setup Base:
Stress free installation of your Brady label printer and software by screen sharing.
We help you produce your first label.
- Setup Field:
Stress free installation of your Brady label printer and software by a Brady specialist at your premises.
We help you produce your first label.
- Integration Field:
Technical integration of your Brady label printer in automated environments.
+44 333 333 1111
Service agreements
On top of a 1 or 2 year standard printer warranty, Brady offers fast response to any Brady label printer issue anywhere in Europe. Three service agreements are available for a wide range of Brady label printers: (But also custom agreements tailored to your needs)
• Assist Base
• Assist Field
• Assist Custom: Discuss a custom service agreement with Brady
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| Priority access to the Brady Technical Services |
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| Specialist at your premises |
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| Call out charges included (in green regions) |
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| All spare parts included |
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| Print head included if you use our Brady material |
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| All working hours included |
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| Covers transportation costs |
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| Solution within 2 working days |
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| Loaner printer on request |
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| Free annual preventive maintenance |
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BASE & FIELD programs available
Call out charge / loan machines = included in the package
FIELD programs available but with limitations
Call out charge / loan machines = subject to quotation
Only BASE programs are available
+44 333 333 1111
Printer repair
If you do not have a printer service agreement, you can check if your product is still under warranty or opt for a flat fee repair of your Brady printer in the Brady workshop, or at your location.
+44 333 333 1111
Training & certification
Brady offers hands-on training at your location to help you quickly print the best labels for your application. A training certificate can be offered to all participants.
+44 333 333 1111
Warranty & pricing
Brady printers come with a limited, 1-year printer warranty free of charge (unless specified otherwise).
Warranty information
Prices for printer setup, service agreements, flat fee repairs and training are available in the Tech Support pricelist.
Tech Support Pricelist